OJO helps IT service providers to get a clear and organized system to always provide a professional service to their customers
How IT companies reach the highest benefit from OJO?
With the OJO WORKFORCE system, you will get an efficient customer service form your employees which will lead to increasing your profits and saving thousands of dollars per month.
Efficient use of time
If your software and hardware professionals spend a lot of time on unnecessary tasks such as going to the office to get their schedules or to check and stock parts and tools manually and other useless tasks, you can use OJO to get rid of this burden and make all these organizational tasks take place through the system.
Positive customer experiences
With OJO, get a full control on the performed services to your customers and document all the customers’ data, status and service details provided. Thus, all your employees will immediately and accurately deal with any customer and respond to his inquiries.
Fast collection of financial dues
Farwell all the pressure of collecting financial dues by traditional methods. OJO will save you both time and effort through the easiest way of making contracts and invoicing without any paper notation.
How will OJO help you with that?
Facilitate tasks for software and hardware professionals
Information technology service providers deal with a large number of details every day, in addition to dealing with a large number of customers with different technical problems. Through OJO, get all this tasks handled automatically on the system to make your team work more efficient and technically focused.
Digital contract management
With OJO, you will be able to manage contracts and invoices digitally, based on the customer data that is entered through the system, and thereby get rid of the paper documentation that causes a lot of chaos as well as the difficulty in reviewing it after the passage of time.
Follow up the maintenance information
Saving each customer’s information, status, maintenance information and documenting them on OJO will make you fully aware of each single detail related to the customers and will avoid providing the service for free by mistake to some customers.
Stay in touch with your team
OJO will help you to maintain instant and direct contact with all specialists to communicate with the team and provide instructions when necessary, as well as the communication of your team members with each other.
Real-time monitoring of staff locations
Through “OJO” you will be able to track the team of specialists in real time – using GPS technology – to know their locations and the tasks they perform, and thus you will control all the details of their work day outside the company to help them achieve the highest rate of productivity possible.